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Your Guide to the 20/21 Season

Snowboarder riding in fresh powder.

Opening Day Set for Nov 14, 2020

With Mother Nature’s blessing, Mammoth Mountain will open for skiing and riding on November 14. There are endless questions regarding what winter at Mammoth will look like, and while we don’t have all of the answers yet, we’re just excited as you at the prospect of getting back on snow. We do know that social distancing and mask usage are vital to staying safe and staying open. As has been the case all summer, masks will be required in lift lines, gondolas, lodges, shuttle busses and anywhere within six feet of others. 

Thanks to the vision of our founder Dave McCoy, Mammoth Mountain has an exceptional lift network with over 3,500 skiable acres and plenty of room to enjoy skiing and riding. With the right conditions, Mammoth is as good as it gets for being social distanced. At present, we plan to prioritize access for season pass holders. We will control resort visitation levels to avoid overcrowding by tightly regulating the number of daily lift tickets which will be available by advance purchase only. Walk-up sales of lift tickets will no longer be available, allowing us to further manage capacity and reduce contact points in our lodges.

We are investing over $1 million in COVID-19 related resort enhancements. These include increased “grab and go” food and beverage offerings, additional outdoor seating and quick transaction technology. As always, we will be nimble in making adjustments mandated by local health officials and state government as the COVID-19 mitigation environment continues to change.   

On behalf of myself and our entire Mammoth Team, thank you for your patience and understanding throughout these vague and challenging times. We know there will be more challenges in our future, but with skiing and riding at the heart of what we do, we are committed to safely sharing our mountain home with you and can’t wait to see you on the hill this season. 

Mark Brownlie
President and Chief Operating Officer
Mammoth Resorts

Cancellation Policies | FAQs | Hours of Operation 

 

WHAT TO EXPECT

Distancing & Capacity Limitations

Distancing & Capacity Limitations

  • Walk-up lift tickets will not be available. 
  • Tickets will be sold via advance purchase only through MammothMountain.com, the Mammoth Mobile App, and through 800.MAMMOTH. Availability may be limited to manage on-mountain capacity.
  • Guests are asked to practice social distancing by standing at least six feet away from other individuals not traveling with them throughout the destination.
  • Plexiglass has been installed at key transaction centers as additional protection when social distancing is not possible.
  • Guests will not be required to load chairlifts or gondolas to full capacity, and can opt to ride only with people within their party.
  • Shuttles will run at reduced capacity.
  • Restaurants, lodges, and other common areas will be reorganized to promote social distancing.
Planning & Personal Reponsibility

Planning & Personal Reponsibility

  • Masks are required indoors, in lift lines and on lifts, in gondolas, shuttles, and when social distancing with others outside your travel group is not possible. 
  • Cancellation policies have been adjusted to help provide peace-of-mind in planning your trip to Mammoth and allow flexibility to reschedule if you are feeling unwell.
  • Please stay home if you are feeling sick or are exhibiting symptoms of illness.
  • Wash hands thoroughly and often. Sanitizing stations are also available around the resort when hand washing is not feasible. 
  • Respect capacity limits for indoor spaces, including stores and restaurants. 
  • Practice social distancing, allowing six feet of space between yourself and others outside of your travel group.
  • Day tickets must be purchased in advance, and advance purchase is available and recommended for most other offerings and activities. For any in-person transactions, credit, debit, and other forms of contactless payment are preferred. Avoid cash transactions when possible.
  • Please adhere to all signage and guidelines while visiting, including those directing walking patterns and one-way entries and exits.
  • Please avoid congregating in common areas whenever possible.
Cleaning & Sanitization

Cleaning & Sanitization

  • Hand washing and sanitizing stations will be placed throughout the resort.
  • Our cleaning staff has implemented new protocols and is utilizing cleaning products effective against viruses, bacteria and other airborne or blood borne pathogens in key areas.
  • We are disinfecting high-touch points (railings, bathrooms, door handles, tables, chairs, etc.) and high-trafficked areas (gondolas, ticket windows, elevators, doors, guest rooms, etc.) throughout the destination more frequently.
  • We are upgrading many facilities across the resort, installing touchless faucets to reduce points of contact.
Employee Measures

Employee Measures

  • All employees will be provided approved PPE including face coverings which will be worn at all times when indoors.
  • Additional employee training will be conducted to implement increased health standards.
  • Employee COVID-19 symptom checks and testing will be implemented.
  • Employees will immediately report all presumed cases of COVID-19 on property to local health authorities.
  • All shared equipment will be sanitized throughout employee shifts and anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, vehicles, time clocks and all other direct contact items used throughout the resort. 

Shopping & Dining

  • Stores, restaurant tables and other physical layouts will be arranged to ensure appropriate distancing.
  • Outdoor dining will be expanded and used as often as possible.
  • All destination properties and retail outlets will comply with local or state mandated occupancy limits.
  • Additional grab-and-go and quick-transaction offerings will be available resort-wide. 
  • Check individual listings on our Dining Guide for updates by location.
View Changes for Shopping & Dining

Lodging

  • Check-in with social distancing measures in place.
  • Enhanced guest room cleaning will be implemented between stays along with room vacancy periods as mandated by state and local guidelines.
  • Average occupancy limits will be in place as mandated by state and local guidelines.
  • Face masks will be worn by all employees and required for guests in shared spaces.
  • All employees will be provided approved PPE including face coverings which will be worn at all times when indoors.
  • Gloves will be provided to appropriate employees such as housekeeping and maintenance.
  • Flexible cancellation policies are in place, allowing you to book with confidence. 
  • View a more comprehensive list of changes we've implemented throughout the Mammoth Lodging Collection, including Mammoth Mountain Inn, The Village Lodge, The Westin Monache Resort, Tamarack Lodge, Juniper Springs Resort, and Mammoth Luxury Home Rentals.
View Changes for Lodging

Winter 20/21 FAQs

  • Mountain Access

  • Guest Services

  • Activities

  • Employees & Community


Visit the Mono County Coronavirus Response website for information on Mammoth Lakes tourism, the newest business guidelines and updates from Mono County.

An inherent risk of exposure to COVID-19 exists in any public place. COVID-19 is an extremely contagious disease that can lead to severe illness and death, especially for senior citizens and individuals with underlying medical conditions. By visiting Mammoth Mountain, you voluntarily assume all risks related to exposure to COVID-19.