Will I get a refund for my 19/20 Ikon Pass?

For Ikon Pass related questions, please visit https://www.ikonpass.com/en/faq

What happens to my Quad Pack+ unused days?

As a thank you for being a loyal customer, we are offering all 19/20 Quad Pack+ holders the ability to roll over any unused days to 20/21. You don't have to do anything, just keep your card and head straight to the lifts once we open again. Your Quad Pack+ days are now valid through May 31, 2021.

What is your change/cancellation policy?

For the most current lodging and activities cancellation policies, please visit the dedicated activity or lodging page.

Are resort events canceled?

For the latest updates on summer events, please check our event calendar.

What can I expect when riding the chairlifts, gondola or shuttles?

Masks are required while inside any of our facilities and while waiting in line for shuttles, tickets, and lift/gondola access. Only members of the same household are allowed to load gondola cabins or chairlifts together. Single riders will load their own gondola cabin or chairlift. The Bike Park Shuttle is limited to 50% capacity. Due to limited capacity, only bike park ticket/pass holders are allowed to ride the shuttle at this time. Masks are required on the shuttle.

Your Guide to the 20/21 Season

Opening Day Set for Nov 14, 2020

With Mother Nature’s blessing, Mammoth Mountain will open for skiing and riding on November 14. There are endless questions regarding what winter at Mammoth will look like, and while we don’t have all of the answers yet, we’re just excited as you at the prospect of getting back on snow. We do know that social distancing and mask usage are vital to staying safe and staying open. As has been the case all summer, masks will be required in lift lines, gondolas, lodges, shuttle busses and anywhere within six feet of others.

Thanks to the vision of our founder Dave McCoy, Mammoth Mountain has an exceptional lift network with over 3,500 skiable acres and plenty of room to enjoy skiing and riding. With the right conditions, Mammoth is as good as it gets for being social distanced. At present, we plan to prioritize access for season pass holders. We will control resort visitation levels to avoid overcrowding by tightly regulating the number of daily lift tickets which will be available by advance purchase only. Walk-up sales of lift tickets will no longer be available, allowing us to further manage capacity and reduce contact points in our lodges.

We are investing over $1 million in COVID-19 related resort enhancements. These include increased “grab and go” food and beverage offerings, additional outdoor seating and quick transaction technology. As always, we will be nimble in making adjustments mandated by local health officials and state government as the COVID-19 mitigation environment continues to change.

On behalf of myself and our entire Mammoth Team, thank you for your patience and understanding throughout these vague and challenging times. We know there will be more challenges in our future, but with skiing and riding at the heart of what we do, we are committed to safely sharing our mountain home with you and can’t wait to see you on the hill this season.

Mark Brownlie
President and Chief Operating Officer
Mammoth Resorts

Cancellation Policies | FAQs | Hours of Operation

WHAT TO EXPECT

Distancing & Capacity Limitations

Walk-up lift tickets will not be available.
Tickets will be sold via advance purchase only through MammothMountain.com, the Mammoth Mobile App, and through 800.MAMMOTH. Availability may be limited to manage on-mountain capacity.
Guests are asked to practice social distancing by standing at least six feet away from other individuals not traveling with them throughout the destination.
Plexiglass has been installed at key transaction centers as additional protection when social distancing is not possible.
Guests will not be required to load chairlifts or gondolas to full capacity, and can opt to ride only with people within their party.
Shuttles will run at reduced capacity.
Restaurants, lodges, and other common areas will be reorganized to promote social distancing.

Planning & Personal Reponsibility

Masks are required indoors, in lift lines and on lifts, in gondolas, shuttles, and when social distancing with others outside your travel group is not possible.
Cancellation policies have been adjusted to help provide peace-of-mind in planning your trip to Mammoth and allow flexibility to reschedule if you are feeling unwell.
Please stay home if you are feeling sick or are exhibiting symptoms of illness.
Wash hands thoroughly and often. Sanitizing stations are also available around the resort when hand washing is not feasible.
Respect capacity limits for indoor spaces, including stores and restaurants.
Practice social distancing, allowing six feet of space between yourself and others outside of your travel group.
Day tickets must be purchased in advance, and advance purchase is available and recommended for most other offerings and activities. For any in-person transactions, credit, debit, and other forms of contactless payment are preferred. Avoid cash transactions when possible.
Please adhere to all signage and guidelines while visiting, including those directing walking patterns and one-way entries and exits.
Please avoid congregating in common areas whenever possible.

Cleaning & Sanitization

Hand washing and sanitizing stations will be placed throughout the resort.
Our cleaning staff has implemented new protocols and is utilizing cleaning products effective against viruses, bacteria and other airborne or blood borne pathogens in key areas.
We are disinfecting high-touch points (railings, bathrooms, door handles, tables, chairs, etc.) and high-trafficked areas (gondolas, ticket windows, elevators, doors, guest rooms, etc.) throughout the destination more frequently.
We are upgrading many facilities across the resort, installing touchless faucets to reduce points of contact.

Employee Measures

All employees will be provided approved PPE including face coverings which will be worn at all times when indoors.
Additional employee training will be conducted to implement increased health standards.
Employee COVID-19 symptom checks and testing will be implemented.
Employees will immediately report all presumed cases of COVID-19 on property to local health authorities.
All shared equipment will be sanitized throughout employee shifts and anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, vehicles, time clocks and all other direct contact items used throughout the resort.

Shopping & Dining

Stores, restaurant tables and other physical layouts will be arranged to ensure appropriate distancing.
Outdoor dining will be expanded and used as often as possible.
All destination properties and retail outlets will comply with local or state mandated occupancy limits.
Additional grab-and-go and quick-transaction offerings will be available resort-wide.
Check individual listings on our Dining Guide for updates by location.

View Changes for Shopping & Dining

Lodging

Check-in with social distancing measures in place.
Enhanced guest room cleaning will be implemented between stays along with room vacancy periods as mandated by state and local guidelines.
Average occupancy limits will be in place as mandated by state and local guidelines.
Face masks will be worn by all employees and required for guests in shared spaces.
All employees will be provided approved PPE including face coverings which will be worn at all times when indoors.
Gloves will be provided to appropriate employees such as housekeeping and maintenance.
Flexible cancellation policies are in place, allowing you to book with confidence.
View a more comprehensive list of changes we've implemented throughout the Mammoth Lodging Collection, including Mammoth Mountain Inn, The Village Lodge, The Westin Monache Resort, Tamarack Lodge, Juniper Springs Resort, and Mammoth Luxury Home Rentals.

View Changes for Lodging

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Winter 20/21 FAQs

Mountain Access

When is Mammoth Mountain Opening for the 20/21 winter season?

Mammoth Mountain is scheduled to open for the 20/21 winter season on Nov 14, 2020, conditions permitting.
What can I expect while riding chairlifts, gondolas, and shuttles?
Masks are required while inside any of our facilities and while waiting in line for, and while riding shuttles, lifts, and gondolas. Guests will not be required to load chairlifts or gondolas to full capacity, and can opt to ride only with people within their party. Additionally, lift mazes will be altered to to facilitate increased distancing.

Will on-mountain capacity be limited?
Daily skier visits will be carefully managed and daily lift ticket sales will be regulated to help mitigate crowding and provide the best opportunities for social distancing.

Will face masks be required?
Face masks are required indoors, in lift lines, lodges, restaurants, shuttles, gondola cabins, and outdoors when social distancing of six feet is not possible.

Will shuttle busses operate?
Shuttles will operate at a reduced capacity following state and local guidelines. Currently busses are operating at 50% capacity.

Will guests be allowed in lodges that do not have lift tickets or passes?
Access to lodges and indoor facilities will be prioritized for pass and ticket holders.
Guest Services

Will walk-up tickets be available?
No, all tickets must be purchased in advance. Walk-up ticket sales via the ticket office will not be available. If capacity allows, same-day tickets can be purchased online, via the Mammoth Mobile App, or by calling 800.MAMMOTH.

How do I pick up my ticket?
You can still pick up tickets that were purchased in advance at ticket counters, rental shops, and at check-in at one of our Mammoth Lodging Collection properties. If you have a ticket from a previous day on the mountain, you may reload your existing ticket online and head straight to the lifts.

Once I am there, where can I go for questions regarding my ticket?
You'll still find our Hosts around the mountain and the ticket lobbies in each lodge will continue to be staffed for fulfillment and information.

Ikon Friends & Family tickets have traditionally been walk-up only. Will these be online as well?
Yes, Ikon Friends & Family tickets will be available to book online. Please check back for details.

Will afternoon tickets be available?
Yes, afternoon tickets will be available for advance purchase.

I have a rain check from last season. Will I need to redeem in advance?
Rain checks will need to be redeemed in advance. Please check back for more information.

What is your change or cancellation policy?
For the most current lodging please see our Activity Change & Cancellation Policy page.
Activities

Do Advanced Purchase requirements apply to lessons and rentals?
No. Walk-up rental and lessons will be available, but may be restricted, and their purchase does not guarantee ticket availability.

What about Woolly's Tube Park, Snowmobile Adventures, or Scenic Gondola Rides?
Advance purchase of these activities will be available and may be required. Please check back for more information.
Employees & Community

What policies are in place to ensure employee safety?
Employee housing is a key area of focus, with a number of protocols in place including health screenings and a no-guest policy for residents. Additionally, employees will be screened prior to each shift.

Visit the Mono County Coronavirus Response website for information on Mammoth Lakes tourism, the newest business guidelines and updates from Mono County.

An inherent risk of exposure to COVID-19 exists in any public place. COVID-19 is an extremely contagious disease that can lead to severe illness and death, especially for senior citizens and individuals with underlying medical conditions. By visiting Mammoth Mountain, you voluntarily assume all risks related to exposure to COVID-19.