Will I get a refund for my 19/20 Ikon Pass?

For Ikon Pass related questions, please visit https://www.ikonpass.com/en/faq

What happens to my Quad Pack+ unused days?

As a thank you for being a loyal customer, we are offering all 19/20 Quad Pack+ holders the ability to roll over any unused days to 20/21. You don't have to do anything, just keep your card and head straight to the lifts once we open again. Your Quad Pack+ days are now valid through May 31, 2021.

What is your change/cancellation policy?

For the most current lodging and activities cancellation policies, please visit the dedicated activity or lodging page.

Are resort events canceled?

For the latest updates on summer events, please check our event calendar.

What can I expect when riding the chairlifts, gondola or shuttles?

Masks are required while inside any of our facilities and while waiting in line for shuttles, tickets, and lift/gondola access. Only members of the same household are allowed to load gondola cabins or chairlifts together. Single riders will load their own gondola cabin or chairlift. The Bike Park Shuttle is limited to 50% capacity. Due to limited capacity, only bike park ticket/pass holders are allowed to ride the shuttle at this time. Masks are required on the shuttle.

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Your Guide to the 20/21 Season

At this time, reservations are not required for Ikon Pass holders to access Mammoth Mountain.

What Winter Looks Like

Mammoth Mountain is now open for the 20/21 winter season. With the safety of our guests, employees and community front of mind, we are excited to welcome skiers and riders back to Mammoth this season with new policies and procedures in place.

We have invested $1 million dollars in COVID-19 related resort enhancements, including new technologies and sanitization procedures designed to aid with physical distancing and public health, and to reduce contact points throughout the resort.

Currently, we are prioritizing access to the resort for Ikon Pass holders, and will not be requiring pass holder reservations at this time. We will control resort visitation levels to avoid overcrowding by tightly regulating the number of daily lift tickets, available by advance purchase only. Walk-up sales of lift tickets will no longer be available, allowing us to further manage capacity and reduce contact points in our lodges.

A successful ski season will require a strong partnership between Mammoth Mountain, local government and health officials, the state, and our guests. We will continue to work closely with and follow the guidance of local and state health officials and adjust policies and procedures accordingly.

Know Before You Go

Similar to how frequently you check the weather forecast in the winter, before traveling to Mammoth this season, check in here to ensure you’re familiar with current policies and procedures, as they are subject to change.

WHAT TO EXPECT

Around Mammoth

Guests are asked to practice social distancing by standing at least six feet away from other individuals not traveling with them throughout the destination.
Masks are required indoors, in lift lines and on lifts, in gondolas, shuttles, and when social distancing with others outside your travel group is not possible.
Perforated, ventilated, and thin, single-layer neck gaiter style face coverings will not be allowed. Guests are asked to use additional or alternative masks before entering facilities, queues, or other areas where masks are required.
Cancellation policies have been adjusted to help provide peace-of-mind in planning your trip to Mammoth and allow flexibility to reschedule if you are feeling unwell.
Hand washing and sanitizing stations will be placed throughout the resort.
We are disinfecting high-touch points (railings, bathrooms, door handles, tables, chairs, etc.) and high-trafficked areas (gondolas, ticket windows, elevators, doors, guest rooms, etc.) throughout the destination more frequently.

What We Expect of You

Please stay home if you are feeling sick or are exhibiting symptoms of illness.
Masks are required indoors, in lift lines and on lifts, in gondolas, shuttles, and when social distancing with others outside your travel group is not possible.
Perforated, ventilated, and thin, single-layer neck gaiter style face coverings will not be allowed. Guests are asked to use additional or alternative masks before entering facilities, queues, or other areas where masks are required.
Wash hands thoroughly and often. Sanitizing stations are also available around the resort when hand washing is not feasible.
Respect capacity limits for indoor spaces, including stores and restaurants.
Practice social distancing, allowing six feet of space between yourself and others outside of your travel group.
Please adhere to all signage and guidelines while visiting, including those directing walking patterns and one-way entries and exits.
Please avoid congregating in common areas whenever possible.
Please respect employees at all times, including while enforcing COVID-19-related regulations.

Mask Violation Policy

In an effort to keep all guests and employees safe during the current COVID-19 pandemic we have implemented a strict mask violation policy with clear expectations and policies. Masks or face coverings must be a minimum of two layers.

Perforated, ventilated, and thin, single-layer neck gaiter style face coverings will not be allowed.

First documented warning:

You will receive a verbal education on our mask policy and are encouraged to "Stay Safe to Stay Open." This is your only warning and will be documented in your pass or ticket profile.
If you fail to comply with our mask policy the employee on site has the authority to revoke your riding privileges.

Second documented warning:

Repeat offenders or those who offer resistance to education will have their riding privileges suspended.
Ikon Pass holders will have their pass suspended for a minimum of 7 days.
Multi day ticket holders will receive a minimum 24-hour suspension.
Single day ticket holders will have their ticket revoked.

Third documented warning:

Ikon Pass holders will have their pass suspended for the remainder of the season.
Single and multi-day ticket holders will lose their riding privileges for the remainder of the season.

These policies have been implemented for the safety of all those enjoying the resort and are an important part of our pledge to "Stay Safe to Stay Open."

More Details About Our Activites

Lifts & Gondolas

Familiarize yourself with new loading procedures, mask requirements in lift lines, on chairlifts and inside our gondolas.

Ticketing

Review new capacity-based lift ticket policies to ensure you can seamlessly access the mountain this season.

Rentals

Learn more about what to expect when gearing up with new occupancy restrictions and limited daily reservations.

Ski & Snowboard School

Check out new policies in place across all lesson products at all base lodges.

Dining

Fill up on the latest changes and additions to food & beverage offerings resort-wide.

Shopping

Find out what’s in store and what’s new at Mammoth Mountain’s many retail shops.

Lodging Collection

Sleep soundly with new flexible cancellation policies, enhanced cleaning procedures, occupancy limits and more.

Tamarack Cross-Country

See how we’re keeping on track at the cross-country ski center this season.

Woolly's Tube Park

Review all-new advanced booking options and lock in your off-hill snowy fun.

Snowmobile Adventures

Make sure you're up-to-speed on what's new with Mammoth's most full-throttle adventures.

Busses & Shuttles

Plan ahead and stay up on changes to bus and shuttle services for the easiest way to access the mountain.

Facilities

Find out what to expect in our lodges, restaurants, stores, and other facilities around the resort.