Mammoth Mountain strives to provide reasonable access for all of our guests to enjoy our facilities and programs, subject to certain restrictions for safety reasons. If you or a member of your party has any questions, or would like to request an accommodation, please contact our team by phone at 800.MAMMOTH (800-626-6684) or by email 800Mammoth@MammothResorts.com. To allow us the best opportunity to provide a specific accommodation, we kindly request that you contact us at least five days in advance of your arrival. Please note that for many months of the year, Mammoth Mountain is covered with snow and ice and conditions change daily, making it difficult to provide and maintain stable, slip-resistant surfaces along paths of travel.
A “Service Animal” is defined by the Americans with Disabilities Act as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If the animal meets this definition, the animal is considered a Service Animal under the ADA, regardless of whether they have been licensed or certified by a state or local government.
Bona fide “Service Animals” are permitted in our buildings. They can generally be identified by the colorful vests they wear, however there is no legal requirement that a service animal or service dog wear a vest or have any “papers” evidencing certification.
If a Service Animal is out of control, which includes any behavior that infringes on the rights of other customers/clients/visitors/patrons, we have the right to ask the guest to remove the Service Animal from the premises.
Out of control behavior can include:
- Sniffing other guests in a manner that disturbs them, begging, growling, whining, barking, wandering, or jumping.
- The Service Animal is sick, or eliminates in an unsuitable public area.
- If a guest is asked to remove their Service Animal for out of control behavior, the guest is permitted to finish whatever they came to do without the Service Animal present. Only the Service Animal may be excluded for out of control behavior, not the guest as well.
- Employee animals (other than recognized avalanche rescue dogs and employee Service Animals) are not permitted on, or in MMSA property during the employee’s scheduled working day.
Chairlift & Gondola Access
Our chairlifts are capable of accommodating a variety of sit-skis, outriggers, and other adaptive ski devices (ski bikes must be registered through Disabled Sports of Eastern Sierra, which can be reached by phone (760) 934-0791). Wheelchairs are welcome on the Village Gondola and the Panorama Gondola. Guests must be able to safely embark and disembark the lifts independently or with the assistance of an accompanying support person. Service dogs are welcome on the Village Gondola and The Panorama Gondola. For safety reasons, Mammoth Mountain prohibits the public from having service animals on all other chairlifts. Due to size and weight constraints, the use of miniature horses is prohibited on all lifts, including the Village Gondola and The Panorama Gondola. Please note that although service animals are welcome in the top of The Panorama Gondola, service animals are prohibited on all ski slopes. The use of service animals on our chairlifts (not including the Village Gondola and The Panorama Gondola) and on our ski terrain directly conflicts with our safety requirements and impedes the reasonably safe operation of our chairlifts and on-slope activities. These safety requirements are based on actual risks and are not intended to be discriminatory in any way.
Service Animals in Buildings
Service animals are welcome in all of our public buildings, including all retail outlets, restaurants, rentals facilities, and lesson centers. No animal may be left unattended at any time.
Service Animals Definition
Mammoth Mountain welcomes the use of trained service animals. A “Service Animal” as defined by the Americans with Disabilities Act (ADA), as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Other animals, with the exception in some cases of miniature horses, are not service animals. Emotional support, therapy, comfort, and companion animals do not qualify as service animals. All service animals must fall within current ADA guidelines, which include, but are not limited to: remaining under the direct control of the user at all times; be house broken; and be trained and utilized for a specific disability approved by ADA regulations. Subject to certain limitations, miniature horses may be substituted for service dogs. Miniature horses as service animals must meet the standards set forth by the American Miniature Horse Association. Specifically, miniature horses may not exceed thirty-four inches at the withers measured at the last mane hairs.
Website accessibility information is found by following the link at the bottom of every webpage. If you have trouble accessing content on any of our websites, please email us at firstname.lastname@example.org.
Disabled Sports of Eastern Sierra (“DSES”)
Disabled Sports of Eastern Sierra is a volunteer-based non-profit organization that has developed programs featuring both summer and winter activities for individuals with cognitive and physical disabilities. For more information, please visit their website at https://disabledsportseasternsierra.org/ or call (760) 934-0791.