Plans Change – We Understand
Refunds & Activity Change Vouchers*
For New Reservations Booked From 3/10/20 - 5/9/20:
You can change or cancel your lift ticket, lesson, rental or activity reservation up to 24 hours prior to the scheduled date for a full refund. Changes or cancellations after 8PM the day prior to your activity will result in a full forfeit of your payment.
For Existing Reservations Booked Prior to 3/10/20:
You can change or cancel your lift ticket, lesson, rental or activity reservation up to 3 full days prior to the scheduled date for a full refund. Changes or cancellations made within 3 days, up until 8PM the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Changes or cancellations after 8PM the day prior to your activity will result in a full forfeit of your payment.
ACTIVITY CHANGE VOUCHERS ARE GOOD FOR ONE CALENDAR YEAR FROM DATE OF ISSUE. They can only be used towards the payment of activities at Mammoth, June Mountain, Bear Mountain and Snow Summit.
Vouchers are NOT issued and cannot be redeemed for season passes, gift cards, PassCash, season lockers, airfare or at dining and shopping venues, including MammothMountainStore.com or BigBearMountainResortStore.com. These items are non-refundable and non-transferable. For airfare purchases, please refer to the airline carrier's website for airfare policies.
*Policies are subject to change.
Using Your Activity Voucher
To use your voucher at Mammoth, present it at the activity location, or you can purchase in advance by calling 800.MAMMOTH by 6PM the day prior to your selected activity. Some activities require a longer advanced purchase time frame – check for special instructions below.
To use your voucher at one of the other resorts, check that resort's website for special instructions: