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Activity Change & Cancellation Policy

Plans Change – We Understand

Refunds & Activity Change Vouchers

You can change or cancel your lift ticket, lesson, rental or activity reservation up to 3 full days prior to the scheduled date for a full refund less a $35 fee. Changes or cancellations made within 3 days, up until 4PM the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Changes or cancellations after 4PM the day prior to your activity will result in a full forfeit of your payment.  

ACTIVITY CHANGE VOUCHERS ARE GOOD FOR ONE CALENDAR YEAR FROM DATE OF ISSUE. They can only be used towards the payment of activities at Mammoth, June Mountain, Bear Mountain and Snow Summit. 

Vouchers are NOT issued and cannot be redeemed for lodging, season passes, gift cards, PassCash, season lockers, concerts/events, promotional items, or at dining and shopping venues, including MammothMountainStore.com or BigBearMountainResortStore.com. These items are non-refundable.

Using Your Activity Voucher

To use your voucher at Mammoth, present it at the activity location, or you can purchase in advance by calling 800.MAMMOTH by 6PM the day prior to your selected activity. Some activities require a longer advanced purchase time frame – check for special instructions below.

To use your voucher at one of the other resorts, check that resort's website for special instructions:

JUNE MOUNTAIN  |  BEAR MOUNTAIN  |  SNOW SUMMIT

MAMMOTH WINTER ACTIVITIES

Lift Tickets

Purchase in advance or present your voucher at any open ticket window for single or multi-day lift tickets.

TICKETS INFO

Ski & Snowboard Lessons

Purchase in advance at least 1 day ahead for ski or snowboard lessons. Vouchers can be used same day based on instructor availability – check at any ticket window. 

LESSONS INFO

Rentals & Demos

Purchase in advance at least 1 day ahead (by 12PM) for ski or snowboard rentals or demos. Vouchers can be used same day based on equipment availability.

RENTALS INFO

Snowmobile Adventures

Purchase in advance at least 2 days ahead for guided snowmobile tours. Vouchers can be used same day based on sled availability.

SNOWMOBILING INFO

Woolly's Tube Park & Snow Play

Purchase in advance at least 2 days ahead for snow tubing sessions. Vouchers can be used same day based on equipment availability.

TUBING INFO

Tamarack Cross Country Ski Center

Purchase in advance at least 2 days ahead for cross country skiing or snowshoeing trail passes, rentals and lessons. Vouchers can be used same day based on equipment and/or instructor availability.

XC SKI INFO

Mammoth Child Care

Purchase in advance at least 1 day ahead for child care/lesson combo or just child care. Vouchers can be used same day based on availability.

Child care is also available during the summer season too.

CHILD CARE INFO

MAMMOTH SUMMER ACTIVITIES

Scenic Gondola Rides

Purchase in advance or present your voucher at the Adventure Center at Main Lodge (or any ticket window in the winter) for Scenic Gondola Ride tickets.

Scenic Gondola Rides are available during the winter season too. 

GONDOLA INFO

Bike Park

Purchase in advance or present your voucher at the Adventure Center at Main Lodge or the Mountain Center in The Village for bike park tickets, rentals and lessons.

BIKE PARK INFO

Adventure Center

Purchase in advance or pesent your voucher at the Adventure Center counter for Kids Adventure Passes or individual climb, zip or bungee activity sessions.

ADVENTURE CENTER INFO

Sierra Star Golf Course

Purchase in advance at least 1 day ahead – call 800.MAMMOTH to book your tee time.

SIERRA STAR INFO