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MAMMOTH MOUNTAIN FAQS

SKIING & SNOWBOARDING

Lift Tickets

What is RFID?
RFID stand for radio-frequency identification. It is a small circuit integrated into your ticket, or season pass card. When you pass through the lift gates, this circuit will register and open the gates for you.

Why is Mammoth Mountain Using RFID?
There are many guest benefits that RFID allows Mammoth Mountain to provide. Benefits include direct-to-lift convenience, reloadable tickets and easier access to the mountain and lifts.

What information is stored on Pass/Ticket RFID Cards?
Each RFID tag physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on individual RFID tags.

I've seen scanning at other resorts, is RFID better?
RFID and bar code scanning achieves the same goals though different means. Bar codes require line of sight so that that each ticket or pass can be read by a scanner. RFID is read via an embedded passive radio frequency chip and does not require a line of sight. This means you will not have to show your pass/card/ticket each time you load the lift.

Can RFID be used to access my personal information?
Each unique RFID tag contains a multiple digit number randomly associated with a user profile. This profile is kept as a secure component of our point of sale system and user database, and will not be accessible to other guests or employees.

Will my RFID Pass/Card interfere with other RFID products?
No; because each RFID tag is associated with a specific randomly generated number that is associated with a specific, secure database, other RFID products will not register within the Mammoth Mountain lift access system. Other RFID products currently in use include the Expanded CA Drivers License, US passports issued since October 2006, and many current makes and models of alpine ski and snowboard equipment.

What About RFID & Pacemakers?
Mammoth's Axess/Sirius lift access system is CE certified and complies with all standards. It was found that with the proper use of devices there is no danger for persons using pacemakers when passing hands free entry systems at the lift. However, for general reasons of precaution and compliance with the general requirements applicable, the general recommendations for using electromagnetic units should be observed and the following rules should be adhered to:

  • Guests with pacemakers must not wear their lift access media cards near the heart when passing through the gate and a distance of 8 to 12 inches should be observed in the case of queues and while passing through the gate.

  • If you prefer not to pass through the gate, please alert our validation staff at the lift and you will be given alternative direction for lift access.

  • If vertigo or sickness is experienced, get out of the direct vicinity of the gate or device.

Are there any other concerns associated with RFID?
Mammoth Mountain is employing Passive RFID technology which does not radiate any RF energy, but simply reflects it. As a result, the passive RFID tags used at Mammoth Mountain do not contribute any additional RF energy into the surrounding environment.

Can I Punch A Hole In My RFID Media Access Card?
No, holes must never be punched in the access media cards - season passes and daily lift tickets. The card has an antenna embedded that surrounds the embedded RFID chip. Any damage to the surrounding antenna will render the card inactive and must be replaced for a replacement fee.

Can a magnet destroy an RFID tag?
No. The chip information is not stored magnetically. Use of a magnet or other erasing devices has no effect whatsoever on the chip.

Can chips 'survive'; in pieces of clothing, washing machines and dryers?
Yes. RFID chips are designed in such a way as to survive normal wear and tear for years, washing and drying included. We even know of at least one lender of uniforms in the USA who employs RFID in order to keep track of their inventory and assignments after cleaning. That means that the chips even withstand industrial standards of use and cleaning.

How widely used is RFID technology?
RFID technology is used in wide variety of industries and applications. Your automobile almost certainly has an immobilizer to prevent it from being stolen. It has been ten years since the Ford Motor Company first introduced an RFID immobilizer and such systems are common in vehicles manufactured by the other major manufacturers. RFID has also been used extensively in toll collection, inventory control, building security, and library systems.

Will RFID technology interfere with my other wireless technology?
The radio frequencies used by RFID are assigned by regulatory agencies around the world to help ensure that no interference occurs.

Can RFID be read from Satellites?
No. Because of the short read ranges of RFID and the huge amount of power that would be required to broadcast from a satellite in order to pick up information on each RFID tag, satellite read is not practical nor possible.

I'm buying a pass for a child, grandchild, or friend, how do I do this?
You will be able to purchase these products online. The parent/Guardian (over 18) must build their profile first. The information for the pass holders is entered later in the process.

Where should I carry my RFID access card?
You must put your RFID access card in a separate pocket from things such as: cell phone, iPod, or any foil wrapped items such as gum wrappers, cold medicine etc. 

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Season Passes

2017/18 Cali4nia Pass FAQs
 
2018/19 Ikon Pass FAQs

You will be directed to IkonPass.com

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Ski & Snowboard School

What is the the Mammoth Lesson Guarantee?
As one of the leading ski and snowboard schools in the nation, it is our mission to provide you with an outstanding learning experience. If you're not completely satisfied with your lesson, we will offer you another lesson of equal value free of charge.

Do I need to book in advance?
Highly recommended. Popular instructors and lesson times book up fast. We recommend calling as soon as your plans are made. Private lessons are offered for both skiing and snowboarding for all ability levels.

What time should I leave in order to make it to my lesson on time?
Leave for the ski area at 7AM – especially if it's snowing.

We recommend on arriving for morning lessons when the rental shops open at 8AM, and at least an hour before afternoon lessons begin. If you are able, be sure to pick up your rentals the afternoon prior to your lesson.

Outfit your kids between 8–8:30AM and check in to their lesson by 9AM. Mammoth Kids at both Main and Canyon Lodge open at 8AM daily through the season. 

What level am I?
BEGINNER/NOVICE: If you have never skied/snowboarded before, or if you know the basics and are comfortable on easy trails.

INTERMEDIATE: If you are comfortable making turns on most blue runs.

ADVANCED/EXPERT: If you are confident skiing/snowboarding on all terrain, including steep and challenging features.

Where are the Ski and Snowboard School locations?
MAIN LODGE:  Located 4 miles past The Village at Mammoth on Minaret Rd.

CANYON LODGE: Located at the top of Canyon Blvd. Take the free Village Gondola for a quick 6-minute ride between The Village and Canyon Lodge.

EAGLE  LODGE: The closest base lodge to town – located on Meridian Blvd. next to Juniper Springs Resort.

What should I bring for my lesson? 

REQUIRED for all children 13 and under: 
Lesson Ticket
Lift Ticket
Helmet
Eye Protection (goggles or sunglasses)
Gloves/Mittens
Skis & Boots or Snowboard & Boots

RECOMMENDED:
Goggles on Stormy Days
Sunscreen
Neck Gaiter (for cold or stormy days)
Appropriate Cold-Weather Clothing
Water-Resistant Pants & Jackets

What should I wear?
Because Mammoth is located at a high elevation, weather conditions can vary in a short period of time and the sun can be harmful to your skin and body if you're not prepared. Layering is the best way to maximize your comfort if/when the weather shifts.

Avoid cotton fabrics, as they retain moisture from snow and perspiration. Start with a moisture-wicking inner layer (such as wool or silk) and add an insulating middle piece (such as a fleece, sweater or vest). Top off with a wind and water resistant shell layer to protect you from the elements.

Any tips to help me with the high altitude? High altitude means less atmosphere to filter the sun. Be sure to apply sunscreen at least 30 minutes prior to hitting the slopes, then re-apply every 2–3 hours. Drink 10–16 ounces of fluid before hitting the slopes, and continue replenishing throughout the day. Focus on water and carbohydrate-replacing drinks. Modify caffeine and alcohol intake. Don’t forget to give yourself enough time and energy to last throughout the day.

What do I need to know about private lessons?
Private lessons are offered for both skiing and snowboarding in all skill levels and may include up to 4 additional people of your choosing. For safety reasons, the lesson pace will be geared towards the slowest person(s). For this reason we do not recommend combining groups with young children (under 6) with older kids or adults.

To book a private lesson call 800.MAMMOTH at least 1 day in advance between 8AM–8PM. Popular instructors and lesson times book up fast, so we recommend calling as soon as your plans are made.

A valid lift ticket is required for all private lessons.

What do I need to know about putting my kids in lessons?
Helmets and eye protection (sunglasses or goggles) are required for all children ages 3–12 enrolled in Mammoth Ski and Snowboard School programs. Helmet rentals are available. For additional helmet safety information, visit NSAA's Lids on Kids website.

Lessons start promptly at the designated time. We recommend arriving at the rental shop at least 1 hr before lesson time to allow plenty of time for your child(ren) to be set up with their equipment.

All kids need to be at least 3 years old, and must be potty trained – no diapers.

Kids ski and snowboard lessons are separated into 3 age groups to accommodate the learning readiness of children at each of these age groups:
3–4 years (skiing and snowboarding)
5–7 years (skiing and snowboarding)
8–12 years (skiing and snowboarding)

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Rental Equipment

Do you rent helmets?
Yes, all of our rental shops offer helmets for juniors and adults. Helmets are required for all children 12 and under enrolled in Ski and Snowboard School lessons. Helmets can also be purchased at all rental locations.

Do you rent winter clothing?
Clothing rentals are not available. You can purchase the latest styles and a wide variety of brands from all Mammoth Sports locations at each base lodge and in The Village, as well as the Mountain Center in The Village. 

Can I pick up my skis at one location and drop them off at another?
Yes, at any of our on-hill locations: Main, Canyon and Eagle Lodges, and Mountain Center at The Village. 

Can I exchange my ski rental for a snowboard rental?
Yes you may exchange your skis for a snowboard or your snowboard for skis. You can also upgrade in the process – just pay the price adjustment for the changes.

Can I reserve a specific item to demo?
We do our best to accommodate any specific equipment requests you have during your demo rental, but because we allow equipment exchanges and returns any time in any of our shops, we do not guarantee specific items in advance. We tailor our demo equipment recommendations to your riding style, snow conditions, and any goals or feedback you give us in order to find the best gear for you.

What do I do with my skis at the end of the day if I am skiing the next day?
For your convenience, all on-hill rental shops provide a complimentary overnight gear check. Space is limited and offered on a first-come, first-serve basis.

How long will it take to get equipment?
We recommend that you arrive at the rental shop at least 1 hour before hitting the slopes or before your lesson time.

Do you offer a rental + lift ticket package?
No. We offer adult and kid lesson options that include rentals and lift ticket, but we do not offer a package that is rentals and lift ticket only.

Do you offer rental discounts?
Yes, we offer early booking and multi-day discounts.

Cali4nia Passholders save 10% on all rentals (cannot be combined with advanced booking discount).

Save 20% when you book any multi-day rental 7+ days ahead.

The longer you rent, the more you save –
+  5% additional savings if you pre-book a 2-day rental 
+ 10% additional savings if you pre-book a 3-day rental 
+ 15% additional savings if you pre-book a  4-day rental 
+ 20% additional savings if you pre-book a 5-day rental

Multi-day discounts are not offered during holiday periods (12/16/17–1/7/18; 1/12/18–1/15/18; 2/16/18–2/25/18; 3/31/18–4/8/18). Child and youth rentals do not qualify for multi-day rental discounts.

Do you carry demos in child sizes?
We offer a limited selection of demo equipment for children – skis only.

When will I pay for my rentals?
Total payment is required at time of booking for advanced reservations, or at time of purchase if renting day-of or day prior in person at the rental shop or by calling 800.MAMMOTH.  

What if I cannot decide how many days I will be renting?
If you did not pre-book a multi-day rental, you will need to return your equipment at day's end and come back each following day you would like to rent. Should you decide that you would like to rent for a longer period of time, then inform the rental shop know when you return your equipment and they will accommodate your request if able(depending on rental inventory during that time frame). Multi-day discounts will not apply.

When should I return my skis/snowboard rentals?
If only renting for 1 day, please return at day's end. If renting for multiple days, please return your rental equipment at the end of your last day.

What happens if I return my equipment early?
No refunds or credit vouchers will be issued due to wind, weather or snow conditions.

How can I speed up the rental process?
Save time and money by planing ahead so you can take advantage of advanced booking and multi-day discounts - pre-book at least 2 days ahead online or by calling 800.MAMMOTH.

Before you pre-book or arrive at the rental shop, know the weight, height and shoe sizes of all people needing to rent equipment.

Plan to arrive for rental pick up at least 1 hour before hitting the slopes. If you're taking a lesson, arrive at the rental shop at 8AM.

If you didn't pre-book, take care of your paperwork and fitting the day before (no extra charge); early rental pickup is available 2–3:30PM.

What else can I purchase at rental shops?
You can also purchase lift tickets, lessons and ski necessities such as helmets, goggles, gloves, sunscreen, lip balm, neck gators, and hand warmers.

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2017/18 Winter Blackout Dates

Blackout dates apply to promotional offers.

Blackout dates apply to promotional offers, such as advanced purchase discounts for lift tickets and rentals, as well as special lift ticket offers: 12/23/17–1/6/18; 1/13/18–1/14/18; 2/17/18–2/18/18.

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OTHER ACTIVITIES

Snowmobile Adventures

Where is Snowmobile Adventures located?
Mammoth Snowmobile Adventures is located adjacent to Mammoth's Main Lodge and is the only snowmobile outfit operated by Mammoth Mountain Ski Area.

Are helmets included with the rental?
Yes, helmets are included. Rental clothing is also available.

What are the minimum age requirements?
Minimum age of tour passenger is 5 years. Minimum age to drive a snowmobile is 16 years old with a driver's license and a parent present.

What type of insurance is provided?
Guided tours include $600 deductible insurance. Purchase of additional insurance (only $9 per rental) is recommended. There is no insurance coverage on self-guided rides.

Walk-ins welcome, based on availability. Reservations encouraged. Dates of operation are weather and conditions permitting and are subject to change.
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Mammoth Child Care

Can my children of different ages be in the same room together?
Siblings may be in the same room together as long as both are either under or over the age of 2 years. If one child is under the age of two, and the other is over age 2, we do allow the older sibling to visit the younger sibling for short periods of time as long as it is in the infant room.

Do you welcome children with special needs?

We warmly welcome children with special needs or disabilities as long as we can safely and effectively meet the needs of the child.

What if my child requires special medications?
Medication may be administered to your child upon written parental instruction.

What happens to my child in the event of an emergency?
If a child has a medical or dental emergency, he/she will be transported to Mammoth Hospital. Every attempt will be made to contact the parent immediately .

Can other people sign my child in/out of child care?
Per California Licensing regulations, parents must sign their child in and out to complete transfer of responsibility.

How are misbehaved children disciplined?
Positive redirection (or "cool down" as a last resort) is the only form of discipline used at Mammoth Child Care. Any form of discipline or punishment which violates your child's personal space is prohibited. 

What do you serve for snacks and lunch?
Typical snack foods include: graham crackers, fresh fruit, cheese and crackers, cereal with milk, and apple sauce and yogurt.

Lunch Menu:
     Mondays, Thursdays and Saturdays – chicken nuggets, French fries, vegetables, fresh fruit, milk
     Tuesdays and Fridays – cheese pizza, vegetables, fresh fruit, milk
     Wednesdays and Sundays – macaroni and cheese, vegetables, fresh fruit, milk

NOTE: If your child/ren have any dietary restrictions that will not allow your child to be served what is listed above, please pack a lunch and snack for them.

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WEDDINGS & EVENTS

Mammoth & June Mountain Weddings

When is the deposit due and how much is it?
The initial deposit is $2000 due at the time of contract signing. 

How can we schedule an appointment to see the venues in person?
A venue tour is complimentary. Please contact the catering department to schedule your tour.

How do we reserve a wedding venue and date?
Your catering sales manager will help you to determine if your preferred venue is available on the date that you are interested in. When a date and venue are decided, a hold will be placed on the date and venue of choice and your catering sales manager will draft and send you a contract. Once reviewed, you will sign your contract and send it back with your first deposit. When you receive your countersigned contract, your wedding date and venue are official.

When do we need to choose a menu?
The first step is selecting your wedding date and venue. Your menu selection can take place after that, and does not have to be finalized until 30 days prior to your wedding date. 

When do you need our tentative and final guest count?
Your tentative guest count is due upon contract signing. But, of course, numbers are expected to fluctuate, so the final count is due 30 days before your wedding. 

How do we set up group lodging rates?
A group rate will be set for your guests at the Village Lodge, Juniper Springs Resort or Mammoth Mountain Inn. Your guests can make their own reservation by calling 800.MAMMOTH. A "how to" will be provided along with your signed contract. These rooms are not guaranteed, and are booked out of general availability. There is a minimum of 10 room nights that will need to be reserved and they are on a first-come, first-serve basis.

Can you give us suggestions for florists, bakeries, DJs and ministers for the area?
Of course! We have a list of suggested vendors that will be sent to you once we receive your signed contract and deposit. 

What is the 20% service charge and how does it differ from a tip?
The 20% service charge covers the service provided by the banquet staff during your wedding. This fee is an industry standard and is placed on all catered functions. It does not cover additional gratuity for your vendors or wedding coordinator, which is at your discretion and not required.

Can we make special menu requests and what is the process?
Specialty menus, such as vegetarian, vegan, and gluten-free options, can be arranged by contacting your catering sales manager.

Can we do a tasting?
Yes. We have tasting gala events twice a year where you can taste different menu options, meet Mammoth Mountain preferred vendors, see gorgeous set up and décor options and get fresh ideas for your wedding. If you can’t make one of these events, please consult your catering sales manager. 

What are the travel options for my guests to get to Mammoth?
There are several options to get to Mammoth depending on the season and where you are located. We are an easy drive from Southern California and Reno/Tahoe all year long, and have year-round flight service to Mammoth Yosemite Airport. Our vacation specialists can assist you with booking flights by calling 800.MAMMOTH. While in town, there is free shuttle service around town provided by the Eastern Sierra Transit Authority. Charter buses are also available. 


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